RESPONSIBILITIES:

• Support Desk Management:
  • Diagnose and troubleshoot technical issues, including software, hardware, network, and other IT-related challenges.
  • Respond to support tickets, emails, and phone calls in a timely and professional manner.
  • Ensure all support incidents are logged and tracked to resolution in the support desk system.
• Process Documentation:
  • Develop, write, and maintain standard operating procedures, manuals, and other documentation for IT processes.
  • Regularly review and recommend improvements to existing processes to enhance efficiency and user experience.
  • Facilitate knowledge sharing by regularly updating and distributing documentation among the team.
• Collaboration & Teamwork:
  • Work closely with other members of the IT Operations team to address complex technical issues.
  • Assist in the deployment, maintenance, and upgrade of IT infrastructure, tools, and systems.
  • Participate in regular team meetings, contributing ideas and feedback to improve team performance and service delivery.

KNOWLEDGE AND SKILL:

• Strong knowledge of MacOS and Windows devices in a corporate environment.
• Excellent problem-solving skills with the ability to diagnose and troubleshoot technical issues.
• Strong written and verbal communication skills, with a keen eye for detail.
• Ability to prioritize and manage multiple tasks simultaneously.
• Familiarity with support desk software and mobile device management applications.
• Certifications like ITIL, CompTIA A+, or Microsoft Certified: Desktop Support Technician.
• Experience in creating and maintaining technical documentation.
• Familiarity with JumpCloud, ZScaler, Jira, Google Workspace.
• Passion for CrossFit and our mission to be the world’s leading platform for health, happiness and performance

EDUCATION/EXPERIENCE:

WHAT WE OFFER:

• Rich Medical, Dental, and Vision plans
• Unlimited Paid Time Off––empowering you to unplug whenever and however you need to
• Flexible spending account and 401(k) with employer matching at 5%
• CrossFit Gym Membership Reimbursement
• CrossFit Courses Benefit
• Partnership Perks