Principal, Customer Strategy

Overview
Job Description

Founded in 2014, League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League’s healthcare CX platform to deliver high-engagement, personalized healthcare experiences people love. League recently announced a $95 million funding round led by TDM Growth Partners, backer of breakthrough platforms Square, Twilio and Slack, bringing the total funding to $220 million. League is also among Deloitte’s Technology Fast 500, CB Insights’ Digital Health 150 and was named the Next Healthtech Unicorn by Accenture, among many other acknowledgements.

As a Principal – Customer Strategy you are responsible for developing business strategies and solutions for League’s platform customers drive the commercial success of Platform Customer/s. You may lead smaller Platform Customer relationships or work alongside other members of the [insert name of team] and report to AVP or VP – Customer Strategy. Our Platform as a Service business model (known as ‘Powered by League’) enables digital health & wellness transformation for our platform customers, allowing them to accelerate the delivery of new consumer and patient engagement models, leveraging League’s Health OS technology and infrastructure. Our Platform Customers typically fall within the following verticals: Pharmacy Retail & Consumer; Healthcare Provider; Payor; Employer (incl. HR Technology Platforms).

Specific responsibilities include managing the relationship with key leaders and team members from the Platform Customer either broadly or within specific solution area/s, working in collaboration with that team to develop strategies to drive the success of the solution area as part of the overall platform strategy, working cross-functionally within League to launch and bring these solutions to our Platform Customer’s end users. It is vital to have strong client management and communication skills, strong strategic thinking to derive the correct solutions to meet our Platform Customer’s needs, and strong commercial acumen to identify and understand the impact of growth opportunities within Platform Customer relationships.

In this role, you will:

  • Act as the business lead from League for either smaller Platform Customers or specific solution areas in a given Platform Customer account (e.g. health, care delivery, benefits, member engagement etc.)
  • Drive the definition of business requirements for the product solution in collaboration with Platform Customer counterparts
  • Support future roadmap ideation from the business and solution standpoint, in collaboration with the League product & engineering team, and Platform Customer counterparts
  • Partner with day-to-day program management and customer servicing stakeholders to assess progress, drive key deliverables, ensure on-track and successful launches of new solutions and enhancements, and support the escalation of customer issues
  • Identify opportunities to grow the customer account or expand League’s revenue within an account (and work in partnership with Sales & Legal to execute on such opportunities)
  • Support cross-functional collaboration across League business, product & operations teams
  • Lead and/or support other key strategic initiatives for League to drive overall growth
  • Security-related Responsibilities:
    • Compliance with Information Security Policies
    • Responsibility and accountability for executing League’s policies and procedures
    • Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

About You:

  • 8-10 years work experience, ideally with both management consulting and technology / delivery experience
  • Experience developing and implementing the strategy, operations and user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
  • Experience working with external clients from major Fortune 500 companies
  • Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams
  • Startup and/or growth stage technology experience preferred (but not required)
  • Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience a bonus

We believe that diverse teams perform better, and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

USA APPLICANTS ONLY: The US-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all US locations. Where in the band you may land is determined by job-related skills/experience and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

Compensation range for USA applicants only $140,200$180,000 USD
Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you.

Receive jobs from , on your whatsapp

Stay up to date with job opportunities, directly on your WhatsApp!
Receive instant notifications about the latest job openings in your region

Anúncio

Related Jobs

Related Jobs to Principal, Customer Strategy

Account Executive, Mid Market
277 days ago

We are looking for a seasoned Mid-Market Account Executive to continue driving LeadIQ’s suite of capabilitie...

Senior or Staff Frontend Engineer - React
367 days ago

We’re looking for an experienced full-time (or part-time) Frontend Software Engineer to join our engin...

Enterprise Account Executive
368 days ago

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Man...

Freelance English Transcriptionist (AMER/EMEA)
345 days ago

We are seeking a skilled and experienced Freelance Transcriptionist to join our team. As a Freelance Transcrip...

Clinical Care Navigator
368 days ago

Lyra is transforming mental health care through technology with a human touch to help people feel emotional...

Business Analyst
334 days ago

Piper Companies is seeking a Business Analyst to join a global investment company out of Wayne, PA. This...

Technical Writer - Security
350 days ago

We are looking for a Technical Writer to join our tech client’s commercial enterprise services team and wr...

Principal SEO
294 days ago

We are looking for a Principal SEO to guide the strategy for the company’s organic growth. This role involve...

Manager, Communications - People Team
368 days ago

We are seeking a dynamic and experienced Communication Manager to join our team and lead all internal team mem...

HR Business Partner
358 days ago

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’v...

Software Developer
299 days ago

AccuWeather is recognized and documented as the most accurate source of weather forecasts and warnings in the ...

Technical SEO Strategist
351 days ago

Ferguson is North America’s leading value-added distributor across residential, non-residential, new constru...

Healthcare Customer Service Representative
355 days ago

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja wa...

Account Executive
352 days ago

Adentro was created to solve one of the most important problems in the modern economy—the majority of consu...

Senior Product Manager
351 days ago

Are you passionate about building products from scratch? Are you ready to manage a product that influences h...

Back-end Developer (Node.js)
342 days ago

The IT сompany Andersen invites a Back-end Developer (Node.js) to work on a large-scale project for our USA ...

Software Engineer, Platform
369 days ago

Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate ...

Customer Experience and Insights Manager, Enterprise
356 days ago

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune...

Software Engineer
257 days ago

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, a...

Technical Consultant - MST or PST
180 days ago

PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient ...

Enterprise Account Executive
353 days ago

Density’s mission is to measure and improve our footprint on the world. We help companies understand how th...

Data Analyst
156 days ago

Today, we are working with businesses from various parts of the world, including North America, Western Europe...

Educational Sales Coordinator
352 days ago

Varsity Tutors is looking for Educational Sales Coordinators to join our team! Varsity Tutors is revolutionizi...

Senior Software Engineer - Backend
356 days ago

When hiring, we look for candidates who can thrive in our culture of trust, feedback, and rapid growth. We bel...