Job Description

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

The Team

The Kraken Client Engagement team continues to grow at an astounding rate and we continue to hire as many talented specialists as we can find. On the Phone Support team, we are looking for quality and results driven candidates that can provide end-to-end support on a variety of our clients’ requests.

By combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, you can play a strong role in our success and ability to deliver world class support.

• This role requires proficiency in English and either French or Spanish
• You must be willing to work evenings and weekends

The Opportunity

• Working at Kraken: Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world
• Client Interaction: Answering phone calls and always providing amicable interactions, focusing on quick resolutions for client issues
• Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings
• Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives
• Crypto Expertise: Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment
• Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead
• Wellness: Take care of your health through the various benefits available via our dedicated team
• Equipment will be provided

Skills you should HODL

• Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients
• Mission-Driven: Motivated by Kraken’s mission and driven to create a seamless support experience for our diverse global client base
• Flexibility: This is a full-time, 100% remote role working from home with various schedules and weekends required, we offer a generous amount of paid vacation time
• Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading
• Client Support Experience: Minimum of 1 year of experience in phone support to clients
• Effective Communication: Excellent communication skills
• Adaptability: Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our clients

Interested so far? Here’s how the hiring process will be:

• Pre-screen assessment on crypto and client support (to be completed in 72 hours)
• Video call with our Talent Acquisition team (30 minutes)
• Interview with the Client Engagement team (60 minutes)
• Final interview with Client Engagement team managers/directors (60 minutes)

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don’t fully meet the listed requirements, especially if you’re passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.