Job Description

Internal Communication Strategy

• Develop and implement a comprehensive internal communication strategy that aligns with the organization’s vision, mission and values.
• Create and execute communication plans to inform team members regarding company direction, key initiatives, and critical policy updates.
• Develop and implement recognition programs that celebrate team member’s contributions and achievements.
• Partner with each market and department to understand their communication needs and tailor messaging accordingly.
• Build strong relationships with key stakeholders to ensure accurate and timely communication of market and department level initiatives.
• Provide guidance and support to ensure consistent and effective communication practices across the organization.
• Collaborate with various departments to gather data and information, success stories, and updates for communication purposes.
• Develop crisis communication plans and protocols to ensure a swift and transparent flow of information during challenging situations.
• Work closely with leadership to address potential issues and maintain team member confidence during times of uncertainty.

Team Member Engagement

• Lead and drive initiatives that measurably improve team member engagement and retention.
• Foster a sense of belonging and engagement among team members through strategic communication initiatives.
• Organize and coordinate team-building activities, events, and programs to strengthen relationships within the organization, better connecting our team members to our vision, mission and values.
• Establish feedback mechanisms to gauge the effectiveness of internal communications through measurable data points, and make continuous improvements.
• Actively seek input from leadership teams and team members to address concerns and enhance communication processes.
• Act as a key member of the People Leadership Team, contributing to strategic discussions and decision-making on our People and Talent Strategy.

Content Creation and Distribution

• Manage and own the organization’s intranet platform, ensuring it serves as a central hub for cultural engagement, company, market and department level information and resources, and tools for effective performance.
• Regularly update and optimize intranet content to ensure relevance and accessibility.
• Generate compelling content for various internal communication channels, including, intranet, emails, other internal platforms, LinkedIn and other external outlets.
• Ensure timely and effective distribution of important information to all relevant stakeholders.
• Stay in touch with cutting edge communication technologies and tools, implementing innovative solutions to streamline and better scale internal communication processes.
• Leverage digital platforms for efficient and engaging communication with team members.

Qualifications

• Bachelor’s degree in Communication, Public Relations, or a related field; Master’s degree is preferred.
• Minimum of 5 years of experience in employee engagement, communications, and/or talent programs.
• Proven experience in a similar role, demonstrating successful development and execution of internal communication strategies in a highly dispersed, multi-site, multi-state environment.
• Exceptional written and verbal communication skills.
• Strong interpersonal skills and the ability to build positive relationships across all levels of the organization.
• 3 years’ experience with Intranet technology including implementation and systems administration.
• Familiarity with communication technologies and tools.
• Crisis communication experience is highly desirable.
• Creative thinking and problem-solving skills.