Job Description

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too.  When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for an Implementation Engineer Manager. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.

This posting is not open to residents in CA, WA, NY and CO.

Role Summary:

The Implementation Engineering Manager is responsible for managing fulfillment and engineering projects related to new client launches, capital investments, and cost savings opportunities. This position requires strong engineering and project management skills. This role involves intermittent travel while supporting multiple projects at one, or more, of our fulfillment centers across the US.

Responsibilities:

• Lead and support new client launches. Support the design of storage and processing areas, develop new workflows and procedures, work closely with vendors to procure equipment, and manage any required build-out or construction within the facility.
• Develop and manage project plans and milestones for various fulfillment related projects – client requests, capacity enhancements, automation testing and implementations, hardware/software changes, etc.
• Manage and assist with new fulfillment center launches. Support overall facility design exercises, manage new system and equipment installations, ensure safe and cost-efficient procedures are followed throughout the project duration.
• Analyze data from potential fulfillment clients to create costing estimates used to structure new client agreements.
• Work with the Warehouse Management (WMS) team to develop the optimal system design and configuration for the operations team.
• Perform detailed analysis on new clients to compare productivity, accuracy, and overall performance to new client business models.
• Identify gap between actual operation and solution model and provide recommendation to optimize operational performance.
• Develop and manage complex databases utilized to make intelligent business decisions.
• Assist with operational and financial forecasting, staffing, productivities, capital expenditures, justifications, improvement analyses, etc.
• Perform detailed studies on launched new partners to compare accuracy to models.
• Statistical analysis and reporting on client profitability and overall contribution to Radial.

Qualifications:

• Bachelor’s Degree in Industrial Engineering or equivalent work experience.
• Minimum of at least five years of Project Management experience within a distribution/warehousing environment required.
• Extensive experience with Microsoft Office products with a strong emphasis in MS Project, Excel, Access, and Visual Basic programming.
• AutoCAD proficiency required.
• WMS and SQL experience desired.
• Experience with engineered labor standards and MOST.
• Lean Six Sigma and Kaizen experience desired.
• Effective oral and written communication skills as well as strong interpersonal skills.
• Ability to lead multiple projects simultaneously.
• Strong business acumen particularly in order fulfillment and/or distribution environments.
• Attention to detail.

Travel:

• This position can be remote in the US.
• Travel required up to 40%.