Job Description

At Shopmonkey, we’re looking for an Enterprise Solutions Architect who will be instrumental in deploying our cutting-edge B2B SaaS solutions and ensuring the highest level of technical support for our enterprise customers during post-sales implementation. This role bridges the gap between implementation and ongoing support, playing a critical role in the success and satisfaction of our customers.

What You Will Do:

• Lead the technical aspects of enterprise implementation, including installation, configuration, and customization of the customer’s environment.
• Work closely with Project Managers and Customer Success teams to ensure seamless transition from Sales to Implementation, and into post-launch support.
• Provide expert-level technical support, troubleshooting complex issues that arise during and after the implementation process, ensuring rapid resolution and minimal disruption to customer operations.
• Develop a detailed and technical understanding of our API, EDS (enterprise data streaming) and other enterprise tooling to drive solutions for our customers.
• Develop and maintain comprehensive documentation for internal processes and customer guidance, including troubleshooting manuals, FAQs, and implementation guides.
• Act as a liaison between the customer and our engineering teams, translating customer feedback into actionable insights for product improvement.
• Conduct technical training sessions for customers, empowering them to effectively use our software to its full potential.
• Participate in the creation and refinement of automated tools and processes that streamline implementation and support tasks.
• Maintain up-to-date knowledge of our software products, staying informed on the latest features and updates.
• Travel multiple times per quarter

We Are Looking For People Who Have:

• A minimum of 5 years of experience in technical roles related to software implementation, IT support, or systems integration, ideally within a B2B SaaS environment.
• Proven expertise in troubleshooting and resolving complex software and hardware issues.
• Strong technical foundation in software development or systems administration, with proficiency in programming/scripting languages relevant to our tech stack.
• Excellent communication skills, capable of effectively conveying complex technical concepts to non-technical stakeholders.
• Experience in providing customer-facing technical support and training.
• Ability to work collaboratively with cross-functional teams, including Sales, Customer Success, and Product and Engineering.
• A growth mindset, with a constant drive to improve your skills and knowledge.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

In the United States the range is typically a salary of $120,000 to $130,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.

Fully Remote Work!

• $1,000 to set up your home office
• $20 phone/internet monthly reimbursements
• Virtual activities and in-person meet-ups
• Laptop and super rad swag provided
• Unique opportunity: This is the best form of hybrid! All teams get to travel and meet up for collaboration at least once/year. Shopmonkey also hosts an annual company-wide get together we call Rally