Director - Customer Success

Overview
Job Description

The role of the Director-Customer Success is to be a trusted advisor to the client who not only plans, and manages the team and delivers work according to deadlines and within budget but also drives new solutions to best serve the clients. You’ll work as part of and also manage a driven and creative team of product, data, and integration engineers and designers to deploy our platform and solutions against the most challenging problems in the healthcare industry.

You’ll immerse yourselves in our customers’ most intricate workflows, explore the business problems and understand their true needs, and deliver our solutions that enable our customers to scale and drive adoption while ensuring a great experience for your customers. The problems you tackle will require an analytical and technological mindset, a sharp intuition for the key business and technology issues, and a strong degree of user empathy.

Hiring for South Region

A Day in the Life

  • Understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems and business objectives. Build a client relationship and acts as a trusted advisor to the client
  • Manage the overall delivery of the project (charters, kickoffs, requirement gathering, delivery, QBRs) as well as the team including the engineering/product manager and delivery pod (DAs, FDEs, QA engineers, developers, and designers).
  • Manage the overall budget and adherence to schedule.
  • Identify relevant datasets through deep engagement with customer problems and workflows, and work with forward-deployed engineers to integrate the data into a stable and extensible pipeline as well as customer and product engineering teams to build bespoke workflows for new user groups.
  • Present the results of our work and proposals for future work to audiences across all layers of our customers organization

What You Need

  • Experience in technical account management, customer success, or client services/management consulting in the technology and healthcare sector (for a portfolio of 3-5 customers).
  • Analytical mindset and demonstrated capability to have worked on analytical or digital transformation projects
  • Computer Science or Engineering (any discipline) background.
  • Experience in either Value-Based Care, Population Health, Health System Operations, Payer or Life Sciences markets.
  • Executive presence and the ability to engage with senior-level clients with excellent written, verbal communication skills
  • Experience in business requirement gathering and expectation management during projects to ensure customer satisfaction.
  • Experience in leading delivery/engineering teams in a technology company is a strong plus
  • Worked with offshore/India teams extensively
  • Extraordinary ability to take on open-ended problems in unstructured environments, dive into details and deliver outcomes
  • Ability to travel 30%-40%. Varies by location and team.

What We Offer

  • Industry-Focused Certifications: Meet leading healthcare experts, discuss innovative strategies, and become a subject matter expert with our comprehensive set of certifications.
  • Rewards and Recognition: Feeling like you’re outperforming on your projects? Get recognition for your dedicated efforts and demonstrated work ethic.
  • Health Insurance and Mental Wellbeing: We offer health benefits and insurance to you and your family for hospital-related expenses pertaining to any illness, disease, or injury. We also have Employee Assistance Programs (EAPs) to give you 24X7 access to certified therapists and psychologists.
  • Open Floor Plan: Cubicles are a thing of the past and to modernize our office space, we have open floor sittings at every office location. Share ideas with your peers and bond better in an open floor office where there are no barriers and you are inspired to be creative.
  • Paternity and Maternity Leave: Enjoy the industry’s best parental leave policy to welcome your bundle of joy and enjoy quality time with them.
  • Paid Time Off: Maintain a healthy work–life balance and take time off from work to focus on your well-being and big life moments.

Receive jobs from , on your whatsapp

Stay up to date with job opportunities, directly on your WhatsApp!
Receive instant notifications about the latest job openings in your region

Anúncio

Related Jobs

Related Jobs to Director - Customer Success

Clinical Care Navigator
392 days ago

Lyra is transforming mental health care through technology with a human touch to help people feel emotional...

Software Developer
323 days ago

AccuWeather is recognized and documented as the most accurate source of weather forecasts and warnings in the ...

Senior or Staff Frontend Engineer - React
391 days ago

We’re looking for an experienced full-time (or part-time) Frontend Software Engineer to join our engin...

Account Executive, Mid Market
301 days ago

We are looking for a seasoned Mid-Market Account Executive to continue driving LeadIQ’s suite of capabilitie...

Principal SEO
318 days ago

We are looking for a Principal SEO to guide the strategy for the company’s organic growth. This role involve...

Enterprise Account Executive
392 days ago

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Man...

Freelance English Transcriptionist (AMER/EMEA)
369 days ago

We are seeking a skilled and experienced Freelance Transcriptionist to join our team. As a Freelance Transcrip...

Business Analyst
358 days ago

Piper Companies is seeking a Business Analyst to join a global investment company out of Wayne, PA. This...

Account Executive
376 days ago

Adentro was created to solve one of the most important problems in the modern economy—the majority of consu...

HR Business Partner
382 days ago

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’v...

Technical Writer - Security
374 days ago

We are looking for a Technical Writer to join our tech client’s commercial enterprise services team and wr...

Manager, Communications - People Team
392 days ago

We are seeking a dynamic and experienced Communication Manager to join our team and lead all internal team mem...

Data Analyst
296 days ago

The Data Analyst will design, develop and validate reports and metrics to measure business performance across ...

Software Developer
Software Developer
336 days ago

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are a...

Sr. Product Designer - Ad Products & Monetization
346 days ago

We are seeking a Senior Product Designer to become an integral part of our Ad Products & Monetization team...

Back-end Developer (Node.js)
366 days ago

The IT сompany Andersen invites a Back-end Developer (Node.js) to work on a large-scale project for our USA ...

Technical SEO Strategist
375 days ago

Ferguson is North America’s leading value-added distributor across residential, non-residential, new constru...

Healthcare Customer Service Representative
379 days ago

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja wa...

Medical Communications Designer
392 days ago

We are seeking a talented and creative Medical Communications Designer to join our pharmaceutical industry cli...

Client Success Manager
382 days ago

Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people us...

Senior Product Manager
375 days ago

Are you passionate about building products from scratch? Are you ready to manage a product that influences h...

Business Development Manager
367 days ago

Buying a used car has been essentially the same for 75 years: what’s the mileage, what’s the vehicle histo...

Customer Experience and Insights Manager, Enterprise
380 days ago

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune...

Software Engineer, Platform
393 days ago

Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate ...