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Customer Support Representative

Overview

CompanyTaskRabbit

Salary

ExperienceAny

LocalRemote

Job Description

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a remote-first company with employees distributed across the US and EU
5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

About the Role

We are seeking a Customer Support Representative who will focus on handling partner and customer queries while ensuring a one-touch resolution experience. This role involves monitoring daily deliveries from fulfillment to completion and providing assistance to our users along the way. You will report to the Senior Supervisor, Partner Operations and work closely with other team members to maintain high standards of service.

The ideal candidate has a minimum of 2 years of customer service experience, particularly in handling complex customer interactions. You should be tech-savvy, adaptable, and passionate about delivering exceptional service in a fast-paced environment.

What You’ll Work On:

Assist users in their entire experience.
Efficiently address and solve user issues primarily via live channels (email, phone) while maintaining and exceeding KPIs.
Build connections and trust with our users, aiming for a first-time resolution.
Monitor daily deliveries, anticipate potential risks, and ensure on-time delivery and exceptional service.
Proactively solve issues using your knowledge and experience to make informed decisions.
Identify trends and provide constructive feedback to other teams as necessary.
Champion our partners and customers by identifying their needs and advocating for continuous improvement.

Your Areas Of Expertise:

Minimum 2 years of customer service experience, including handling complex customer interactions.
Experience with CRM tools. (We use Zendesk)
Experience with TMS (Transportation Management Systems)
Excellent typing skills and the ability to navigate online tools and systems.
Strong written and verbal communication skills with a command of grammar and spelling.
Reliable and punctual with excellent time management skills.
Adaptability and a love for change in a fast-paced environment.
Bilingual in English and Spanish is strongly preferred.
Available full-time (40 hours / week): We run a 7 day a week business so weekend availability is a must

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. total compensation consists of base hourly rate + bonus + benefits + perks.

The hourly pay for this position is $21.50/hour. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You’ll love working here because:

Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.