Job Description

We are seeking a highly motivated and experienced Customer Success Manager to join our team and take responsibility for managing a portion of our amazing customers. As a Customer Success Manager, you will be the primary point of contact for our customers, ensuring their success and satisfaction with our products and services. Your primary objective will be to build strong relationships with clients, understand their business goals, and guide them in utilizing LeadIQ’s solutions to achieve their objectives.

Responsibilities

• Develop a deep understanding of the customer’s business needs, goals, and challenges.
• Act as the main point of contact and trusted advisor for mid-sized accounts, maintaining regular communication and building strong relationships.
• Drive customer adoption and engagement by providing ongoing product training, best practice recommendations, and tailored solutions.
• Proactively identify opportunities to optimize the customer experience, increase product usage, and drive revenue growth.
• Conduct regular check-ins with customers to assess satisfaction, address concerns, and ensure customer success.
• Collaborate closely with the sales team to support renewals and upsell opportunities.
• Monitor customer health metrics, identify early warning signs, and take proactive measures to mitigate churn risk.
• Gather customer feedback and insights to provide valuable input to the product team for future enhancements and feature requests.
• Maintain accurate customer records, account details, and interactions in the CRM system.
• Stay up-to-date with industry trends, best practices, and competitive landscape in order to provide relevant recommendations and insights to customers.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent work experience).
• Proven experience as a Customer Success Manager or similar client-facing role, preferably in the SaaS or technology industry.
• Experience managing medium to large accounts and driving customer success.
• Excellent communication and interpersonal skills with the ability to build strong relationships with customers at all levels.
• Strong problem-solving skills with the ability to analyze complex situations and provide practical solutions.
• Self-motivated and results-oriented with a demonstrated track record of meeting or exceeding targets.
• Ability to prioritize and manage multiple customer accounts simultaneously.
• Familiarity with CRM software and customer success tools is a plus.
• Passion for technology, lead generation, and sales enablement.
• Willingness to travel occasionally for customer meetings or industry events.

Benefits

• Competitive salary & equity eligibility
• Comprehensive health, dental, and vision insurance plans.
• Generous vacation and paid time off.
• Flexible work schedule with remote work
• Professional development and growth opportunities within a dynamic and fast-paced environment.

Location

This is a fully remote position, however employment is restricted to candidates residing in one of the following states; California, Colorado, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, South Carolina, New Hampshire, New Jersey, New York City, New York State, North Carolina, Texas, Washington, and Virginia.

About Us

LeadIQ is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

If you are passionate about customer success, have a strong background in managing mid to large-sized accounts, and thrive in a collaborative team environment, we would love to hear from you. Join LeadIQ and make a significant impact on the success of our clients and our organization as a whole.