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Customer Service Representative

Overview

CompanySupportNinja

Salary

ExperienceAny

LocalRemote

Job Description

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

What does a day in the life as a Customer Service Representative look like?

Respond promptly to customer inquiries via phone, chat and/or email
Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs
Maintain customer accounts by recording account information and documenting interactions
Exhibit a positive, empathetic and professional attitude towards customer at all times
Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers
Provide feedback on the efficiency of processes
Performs other duties as assigned

What are the required qualifications for a Customer Service Representative?

Must have a high school diploma or GED
Must be 18 years of age or older
Minimum of 1 year of experience in customer service
Good communication skills, verbally and written
Customer orientation and ability to adapt/respond to different types of customers
Ability to multitask, prioritize and manage time effectively
Proficient in PC operation and navigation

Having these qualifications are helpful, but not required

Call center or BPO experience
Experience supporting customers on all channels – voice calls, chat and email
Familiar with CRM systems and practices

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.