Customer Care Specialist

Overview
Job Description

When you walk through our door, you’re not just starting a job. You’re starting a career at a company that cares about you. Our offices are a community of people passionate about engaging and helping people across the country.

With competitive pay and benefits that start on your first day, Assurant’s a company ready to invest in you. But don’t take our word for it. Our benefits speak for themselves. Here’s just a peek at what we offer:

Generous paid-time-off package with 23 total days, including holidays, within your first year

  • Undergraduate tuition reimbursement programs
  • Various work schedules and potential to work from home
  • Stock purchasing options along with a 401k and additional financial resources
  • Potential to share in the company’s success through a performance bonus
  • Health, dental and personal wellness plans
  • And more …

At Assurant, you’ll find a team eager to help you grow your career and find meaning in your work. Are you ready to join?

What is a Customer Care Specialist at Assurant?

The Customer Care Specialist is a key position within Assurant because you’re the voice of our organization and clients. You’re highly valued as our customer’s primary point of contact, and you care about helping others. The customer experience is at the forefront of all you do, exceeding expectations at every turn. You’re a listener, problem solver and believe in quality. You enjoy being on the phone, and customers hear your smile as you patiently help them find a resolution.

Why You Should Consider This Role

  • You love helping and connecting with people.
  • You’re a problem solver who likes to think on your feet and enjoys a challenge.
  • You thrive in a fast-paced, changing environment.
  • You believe the details are important and actively listen for them.
  • You go above and beyond because you want to, not because you have to.

What You Will Like

  • The diversity —­­ every day and every customer is different.
  • The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team.
  • The difference in the value Assurant places on great customer service and the recognition you’ll receive from our customers and our leaders when you exceed our customer’s expectations.
  • Opportunity to learn, grow and advance within our Fortune 500 company.
  • Competitive starting pay in a highly motivated pay-for-performance environment.

The Details 

  • Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss.
  • This role requires listening to our customers’ concerns and showing empathy while resolving their issues.
  • Because every customer is different, we expect you to take the initiative to truly understand our customers’ current challenges, solve them and use your expertise to proactively help them avoid future challenges.
  • You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested.
  • A robust paid training environment enables you to learn the business, the systems, the policies and, most importantly, how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

What You Should Know About Us

Assurant is the company that protects and secures the places people live and the things they buy. We’re a Fortune 500 company with approximately 16,000 employees in 21 countries across North America, Latin America, Europe and Asia-Pacific. We help keep life running smoothly for more than 300 million people around the world. Protecting 38 million mobile devices. 40 million motor vehicles. 80 million appliances. 36 million mortgages. And that’s just the beginning.

The Ideal Candidate Will Have

  • Strong attention to detail
  • Great conversation skills and ability to WOW customers on every call
  • Excellent verbal, written and listening skills
  • Relentless drive to own the customer’s problem and resolve it
  • Ability to adapt well to change
  • Ability to work well in a fast-paced environment
  • Ability to think outside of the box to resolve problems
  • Ability to multitask using technology, including call handling, loan-level review and call documentation
  • Minimum high school diploma or GED, and 1 year of work experience required
  • College degree with 0-1 year of work experience, preferred

Pay Range: $15.50 – $24.03

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances.

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products

Receive jobs from , on your whatsapp

Stay up to date with job opportunities, directly on your WhatsApp!
Receive instant notifications about the latest job openings in your region

Anúncio

Related Jobs

Related Jobs to Customer Care Specialist

Freelance English Transcriptionist (AMER/EMEA)
273 days ago

We are seeking a skilled and experienced Freelance Transcriptionist to join our team. As a Freelance Transcrip...

Technical Writer - Security
278 days ago

We are looking for a Technical Writer to join our tech client’s commercial enterprise services team and wr...

Manager, Communications - People Team
296 days ago

We are seeking a dynamic and experienced Communication Manager to join our team and lead all internal team mem...

Senior or Staff Frontend Engineer - React
295 days ago

We’re looking for an experienced full-time (or part-time) Frontend Software Engineer to join our engin...

HR Business Partner
286 days ago

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’v...

Clinical Care Navigator
296 days ago

Lyra is transforming mental health care through technology with a human touch to help people feel emotional...

Healthcare Customer Service Representative
283 days ago

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja wa...

Business Analyst
262 days ago

Piper Companies is seeking a Business Analyst to join a global investment company out of Wayne, PA. This...

Account Executive
280 days ago

Adentro was created to solve one of the most important problems in the modern economy—the majority of consu...

Customer Experience and Insights Manager, Enterprise
284 days ago

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune...

Software Engineer, Platform
297 days ago

Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate ...

Senior Product Manager
279 days ago

Are you passionate about building products from scratch? Are you ready to manage a product that influences h...

Back-end Developer (Node.js)
270 days ago

The IT сompany Andersen invites a Back-end Developer (Node.js) to work on a large-scale project for our USA ...

Senior CRM Manager
267 days ago

Discord is about giving people the power to create space to find belonging in their lives. We want to make it ...

Account Executive
279 days ago

We believe time is our most precious resource and our mission is to help leaders shift their time from things ...

Account Executive, Enterprise
291 days ago

We are looking for an Account Executive, Enterprise to join our dynamic team of creatives, engineers, market...

Customer Support Frontline Specialist
265 days ago

We are Semrush, a global IT company developing our own product – a platform for digital marketers. New sta...

Principal SEO
222 days ago

We are looking for a Principal SEO to guide the strategy for the company’s organic growth. This role involve...

Consumer Support Specialist
Consumer Support Specialist
236 days ago

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are a...

Account Executive, Mid Market
205 days ago

We are looking for a seasoned Mid-Market Account Executive to continue driving LeadIQ’s suite of capabilitie...

Enterprise Account Executive
296 days ago

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Man...

Software Developer
Software Developer
240 days ago

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are a...

Principal Site Reliability Engineer
296 days ago

Hi, we’re DuckDuckGo, the Internet privacy company for everyone who wants to take back their privacy now. Fo...

Software Engineer
296 days ago

Argyle is a fast-growing, remote-first Series B startup solving a systemic data problem. Underneath the consum...