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Customer Advocacy Manager

Overview

CompanySplunk

Salary

ExperienceAny

LocalRemote

Job Description

Splunk is here to build a safer and more resilient digital world. The world’s leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people that make Splunk stand out as an amazing career destination and why we’ve won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your “million data points”. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary

Are you a Customer Advocacy all-star? If you have a knack for storytelling, a passion for customer delight, and an interest in showcasing the power of data in the world around us, we want to talk with you! As a Customer Advocacy Manager, you will collaborate with our customers who are continuously discovering new and exciting ways to generate value with Splunk products and solutions. Reporting to the Director of Customer Advocacy, you will be a key member of the Customer Advocacy team to create rich, persona-centric stories across all formats and channels. This role uncovers phenomenal customer stories that applaud customers’ achievements, showcase the value of Splunk, and foster deep relationships with our most strategic customers, particularly those within the Public Sector.

What you’ll get to do

Work closely with customer success, sales, and product teams to identify, build and maintain strong customer advocate relationships, especially with Public Sector customers.
Partner with marketing team members and Splunk leaders to drive communications programs showcasing Splunk customer success through PR, AR, major events (external and internal), videos, case studies, podcasts and integrated campaigns.
Lead the customer PR strategy in collaboration with Splunk’s PR team, identifying and delivering customer storytelling opportunities though media interviews, press releases, and more.
Use your outstanding creative skills to drive multiple concurrent customer advocacy activities into engaging market campaigns and programs.
Engage in consistent conversations with sales, executives and our customers, always looking for the most impactful customers stories.
Lead all facets of the customer storytelling and campaign process, working closely with the Content Marketing team to package the story in various formats.
Evangelise and amplify customer successes across internal and external channels to infuse the best of Splunk into our wider ecosystem.

Must-have Qualifications

5-7 years of experience in customer marketing or advocacy occupation and preferably with 4+ years working for an enterprise software company.
Experience with cyber security, cloud and SaaS products is a plus.
Experience working with Public Sector customers is a plus.
Track record of being a trusted collaboration partner with the ability to interact clearly and concisely with customers, executives, marketing and sales – inside many departments and with professionals at all levels.
Required strong verbal and written communication skills for connecting with customers from senior executives to hands-on practitioners.
Able to share examples of having crafted impactful customer stories or related marketing content.
Significant experience working directly on marketing-related activities, including integrated campaigns, product launches, press releases, analyst relations and more.
Data-driven mentality to continuously measure and evaluate impact and value.
Experience with Salesforce, Influitive and/or other customer advocacy, reference and marketing systems a plus.
College degree in marketing, communications, business or related subject.

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $108,000.00 – 148,500.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $97,200.00 – 133,650.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $86,400.00 – 118,800.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.