Job Description

The Scaled Customer Success team at Fleetio is growing and we’re looking for an Associate Customer Success Manager to join us. In this role, you will work with customers in small to medium organizations, using a digital-first approach to help them achieve their desired outcomes. You will assist with product adoption and usage, analyze accounts for areas of improvement, provide customers with best practices, host occasional webinars, and collaborate cross-functionally on a regular basis.

We’re looking for a personable, analytical, detail-oriented, and persistent team member who excels at keeping hundreds of customers engaged. If you genuinely care about your customers and have helped them achieve their goals in a SaaS environment before, we want you to apply. Be sure to mention coffee in your application so we know you actually read this.

A little about us…Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $144M in Series C in June of 2023 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!

What You’ll Do:

• Engage with targeted customers at critical stages in their journey to ensure Fleetio’s adoption and growth.
• Analyze customer accounts to identify areas for improvement and provide our customers with best practices and strategic guidance.
• Utilize tools and technology to deliver value to multiple accounts simultaneously through 1:many programs, collaborating with our Customer Success Programs Team (including email campaigns, customer training/webinars, collateral, and hosting office hours).
• Act as the voice of the customer and influence the product development roadmap.
• Collaborate with Product and Customer Teams to maximize customer growth potential and enhance their experience.

Your Experience:

•  2+ years of experience in a customer-facing role within a SaaS environment, with a focus on customer satisfaction, adoption, and retention.
• Experience in fleet, telematics, or automotive technology is a plus.
• Proficiency with systems such as Salesforce, Asana, Gainsight, Front, and similar tools.
• Comfortable interacting with customers at all stages of their journey.
• Impeccable written and verbal communication skills.
• Meticulous and precise when executing tasks, with great attention to detail.
• Strong team player and self-starter who can work autonomously/
• Empathetic and dedicated to helping and serving customers to become advocates for Fleetio.
• Passionate about organization, with the ability to adhere to and improve organizational systems, always seeking ways to reduce redundant work.
• Comfortable with change, experimentation, and trying new ideas.

Benefits

• Multiple health/dental coverage options
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO – 4 weeks
• 12 company holidays + 2 floating holidays
• Parental leave- birthing parent (12 weeks paid) non-birthing (4 weeks)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund – $150 quarterly
• Business expense stipend- $125 quarterly
• Mac laptop + new hire equipment stipend
• Monthly catered lunches
• Fully stocked kitchen with tons of drinks & snacks
• Remote working friendly since 2012 #LI-REMOTE

Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.