Job Description

As an Accounts Receivable Analyst you will be responsible for daily contact with our internal/external customers, collecting receivables and reconciling disputes. The right candidate will excel at controlling past due amounts through complex situations while keeping customer goodwill; driving results in a rapidly changing environment and identifying opportunities to reduce manual tasks.

This position is an individual contributor role reporting to the Accounts Receivable Supervisor.

Responsibility

• Analyze information and communicates to supervisor as needed to determine next course of action
• Own customer collections accounts in North America and creates streamlined processes through automation
• Provide timely resolution of past due and disputed items with customers to ensure  continued relationship
• Collaborate with customer, sales and management to resolve various issues
• Manage refunds, account adjustments and write offs in accordance with company policies
• Reconcile customer accounts
• Maintain detailed records of interactions with customers including follow up dates and next steps
• Identify resolution of larger scale issues which are negatively impacting customer experience
• Manage 3rd Party Collections and Bankruptcy in accordance with company procedures
• Perform other duties as assigned

Job Designation

Remote: Employee is not required to be in or near an office frequentlyand works from a designated remote work location for the majority of thetime.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

What you bring

Basic 

• Minimum of 2 years collection experience
• Experience with Salesforce or CRM
• Knowledge and experience working with MS Office Suite including Excel, Access, Oracle, Essbase, SQL and VBA skills

Preferred 

• Strong problem-solving skills and ability to maintain confidential financial files
• Excellent verbal and written communication skills
• Excellent negotiation skills, ability to gain trust and confidence with customers, management and peers
• Sense of urgency in delivery and prioritization of tasks
• Proven history of successful dispute reconciliation/troubleshooting
• Effectively manage workload to a deadline
• Ability to identify root cause issues, offer possible solutions and/or next course of action through data analysis
• Experience working in a public company
• Knowledge of collection principles with ability to reconcile credits and debits
• Collaborative, positive, team player with commitment to outstanding customer service with external and internal stakeholders
• Experience working in fast-paced, high volume, high growth atmosphere
• Experience with Oracle or large ERP
• Knowledge of standard software BA/BS degree

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $27.60/hour – $38.89/hour
Illinois and Colorado: $25.24/hour – $32.78/hour
Washington and New York (including NYC metro area): $25.24/hour – $35.86/hour
Washington DC: $27.60/hour – $35.86/hour

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live