The Northstar Guidance Team plays a pivotal role in both Angi and our sales professionals’ success by guiding our contractors through their most crucial time in the Angi Leads network, their first 30 days of enrollment.  

The Guidance team ensures service professionals know how to effectively manage their account, from best practices around their profiles and their mobile app, to sharing best practices they have experienced first-hand helping other service professionals during their start with Angi. This should be considered both a sales and customer service position as the guidance team contributes to Angi’s profitability by capitalizing on up-sell opportunities, increasing service professional spend, and improving retention and satisfaction.  This position requires a strong understanding of the Angi Leads and product suite as well as a passion for helping our customers succeed.

Essential Functions

• Provide efficient and effective guidance to new members to ensure service providers are able to quickly respond and follow up with all of their Angi Leads
• Hold SP’s accountable to best practices including customer ratings, multiple methods of follow up with their leads, and speed to call their leads
• Effectively communicate with the service professionals, especially when they are frustrated, to help them overcome hardships with the service and adjust effectively
• Communicate professionally with all levels of management and provide objective feedback when we see negative patterns stemming from the Angi sales organization
• Minimize cancellations by offering empathy, product support, sharing best practices, and coordinating with the Save Team when necessary
• Provide thorough enough support that after 28 days of interaction, the SP is ready to handle their accounts on their own effectively
• You must be dynamic enough to manage emotions as well as your customer’s long term revenue and retention.
• Comply with all Company policies, procedures, and practices

What We’re Looking For:

• Must be fluent in English and Spanish
• High School diploma or GED required
• Background check required
• Comfort with high volume of calls each day
• Passion for helping our Professionals succeed
• Conflict resolution and negotiation
• Ability to think on your feet and pivot quickly. Ability to have tough conversations, handle objections and utilize strong problem-solving skills. The position requires that you are able to work in an environment that is unpredictable and fast paced.
• A growth mindset- you crave coaching and feedback and are able to implement as necessary
• You’re an empathetic listener and you can communicate extremely clearly & concisely both verbally and in written forms.
• You have a strong desire to succeed and grow
• Positive, professional, and high-energy attitude with a strong ability to multi-task
• Strong computer skills required, particularly with internet and applications – ie. Gmail, CRM’s, Google Suite
• Hear and talk on a phone headset for up to 8 hours per day
• Hardline and high-speed internet connection

What We Offer: 

• $18.00/hr + Commission (OTE: $65,000.00/yr)
• Paid training
• Medical, dental & vision coverage (including options 100% subsidized by Angi!)
• Retirement plan with company match (401K) through Charles Schwab
• Company Equity Program
• Company match of personal charitable contributions up to $15,000 per year
• Generous PTO including sick, personal, vacation, volunteer time and 9 paid holidays
• Technical equipment provided
• Fast paced team with internal growth opportunities into multiple directions

Why Angi? 

At Angi, we are all about talent and enjoying the journey. We believe there is strength in diversity and actively encourage our teammates to disagree as individuals in the service of delivering as a team. We’re on the path to become the home for everything home, and in order to do that we need dedicated people who always strive to be better today than wait to be perfect tomorrow. Our customers are at the heart of everything that we do, and we’re looking for our employees to communicate our mission persuasively and effectively. This is a remote position; therefore, it is imperative that all applicants be able to work independently in an environment free from distraction and manage their time accordingly.